FAQs

▣ What insurance do you take?

Home Care: We accept almost all long-term care insurance.
Home Health: We accept Medicare, which pays 100% of home health services, and most major health insurance companies, such as Blue Cross Blue Shield, Humana, United, Cigna, and Aetna.
Hospice: we accept Medicare, Medicaid, and most major health insurance carriers, such as Blue Cross Blue Shield, Humana, United, Cigna, and Aetna.


▣ What is the difference between home care, home health and hospice?

Home Care is provided by certified nurses aides or companions, to provide help with activities of daily living in your home, or home-like environment, such as an assisted living. We provide help with dressing, showering, dementia care, cooking, light housekeeping, medication reminders, driving, fall-risk prevention, and companionship, along with many other actives that keep a client happy, calm, and safe,and as independent as possible as they age. These services are usually paid for by the individual, or a long-term care insurance plan.

Home Health is a medical service, ordered by a physician, to provide skilled nurses, physical therapists, speech therapists, occupational therapists, and sometimes dietitians or social workers, to help someone manage or improve their health after a medical event has happened. This is sometimes ordered after a fall, a surgery, a hospitalization, a new medical diagnosis, or a decline in someone’s condition. Medical insurance usually pays for this, in order to keep someone safe in their home, and to prevent them from going to the hospital after a medical event has occurred.

Hospice is provided where a patient lives, in order to improve their quality of life by addressing their medical complaints and symptoms, and to prepare for end-of-life concerns. This happens when a physician determines that a patient is not benefiting from medical therapies to treat a disease anymore, and in most cases has less than six months to live. A patient can request hospice services at any time, and our nurse and physician can decide if they are appropriate for hospice services.


▣ Are your employees trained and screened?

Yes, each employee has had a background check, and we have checked an employee misconduct registry. Every employee goes through an extensive orientation process, reference checks, and training for the particular job they are doing. Competencies are also performed on our employees. If they are providing transportation, the employee has had a three-year driving record check as well.


▣ Are you insured and bonded?

Yes, we are insured and bonded, and our employees all have automobile insurance personally with additional coverage through our company.


▣ Why do you not list prices on your website?

Prices vary based on what type of services you need and how often you need them. We offer such a range of skills and employees from certified medical assistants, drivers, medical advocates, etc. Call us to discuss your specific needs and we can give you a range based on the information you provide us.


▣ Do you have a minimum shift requirement or daily hour minimum?

No. We are extremely flexible, and want to listen to your needs and fulfill them!


▣ What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that sets rules about who can look at and receive your health information. This law gives you rights over your health information and when it can be shared. It also requires your doctors, pharmacists and other health care providers, and your health plan to explain your rights and how your health information can be used or shared.

HIPAA requires an Authorization to Release Medical Information in order for health care providers to release medical information or records.  New requirements for authorizations became effective April 16, 2003.  This requirement also extends to organizations related to health care providers, such as insurance companies and other organizations closely associated with health care providers, and their contractors.


▣ Which counties do you serve?

While most of our patients are in Travis, Hays, Williamson, and Bastrop counties, we are allowed to accept patients in all the counties listed below, but some of them are on a case-by-case basis. Please contact our office to see if we can serve you or your loved one.

Atascosa, Bandera, Bastrop, Bell, Bexar, Blanco, Bosque, Burnet, Comal, Coryell, Falls, Fayette, Gillespie, Guadalupe, , Hays, Hill, Kendall, Kerr, Lampasas, Lee, Limestone, Llano, McLennan, Medina, Milam, Travis, Williamson, Wilson

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